SOLARIA Service Center: the software that organizes your automotive service center from start to finish

Workshops, lube centers, tire shops, and service centers in Latin America face the same challenge: they're growing in both customers and vehicles, but operations still rely on notebooks, spreadsheets, and systems that don't communicate with each other. The result is well-known—work orders misplaced, spare parts missing, overworked mechanics while others wait, and late billing. That's why PROCOM is developing SOLARIA Service Center, a module specifically designed to cover all the needs of a modern service center, from the moment the vehicle enters until the customer receives the electronic invoice.

Why the automotive sector needs to digitize now

Digitalization in the automotive sector has gone from being a luxury to a competitive necessity. Owners and managers who centralize their information make better decisions because they see the entire business in real time: how many vehicles came in, which technician serviced each one, what parts were used, and how much was billed. When information is scattered, each department works blindly, and mistakes are costly in time, inventory, and lost customers.

A service center handles processes as complex as those of a factory: vehicle reception, inspection, diagnostics, quoting, customer approval, phased execution, parts consumption, quality control, warranties, invoicing, and after-sales follow-up. Coordinating all of this without an integrated system is the main source of cost losses in the sector.

What does SOLARIA Service Center solve?

The module covers the complete vehicle and customer lifecycle within a single platform. These are some of its key capabilities:

  • Digital work order: unique number and printable QR code to identify the vehicle, photos upon entry, digital signature of the client and clients of the type individual, legal entity, fleet or institutional account.
  • Multi-point inspection with proactive sales: Checklist with photos and traffic light system for each point; each finding to review or critical item automatically suggests the service from the catalog to add to the quote.
  • AI voice diagnosis: The mechanic dictates the symptoms and the AI ​​suggests services and spare parts with a level of confidence, speeding up the diagnosis.
  • Control tower: a single view of all vehicles that assigns mechanics according to their actual workload in Management Units, manages priority queues and issues alerts when an order is delayed.
  • ODS (Order Display System): 43-inch workshop screen with columns by status and time traffic light, updated in real time so everyone can see the progress.
  • Inventory with scanner and traceability: Barcode/QR code, minimum stock alerts and spare part → order → vehicle traceability, key to responding to warranty claims with evidence.
  • Electronic billing: Issuance in accordance with the Costa Rican Treasury, with pre-loaded data from the order, daily cash closing, and a differentiated flow for institutional accounts.
  • Preventive Maintenance: Pre-diagnostic by time or mileage that notifies the customer via WhatsApp when their next service is approaching.

Designed for actual workshop operation

What sets SOLARIA Service Center apart is that it was designed in collaboration with service center operators, not from behind a desk. That's why it incorporates features that make a real difference in daily operations: mechanic access via PIN or fingerprint with a simplified interface of large buttons, real-time measurement of each phase (excluding spare part or approval waits to fairly measure technician performance), and an offline mode that allows continued work even if the signal drops and synchronization upon restoration.

Model Management Units (MU) It weights each service by its complexity and automates the calculation of productivity and variable incentives by role, with complete transparency: each employee sees how their bonus is calculated and what goals they achieved. It's the kind of functionality that professionalizes management and motivates the team.

Backed by PROCOM's ecosystem and experience

SOLARIA Service Center does not arrive as an isolated tool: it relies on the ecosystem SOLARIA ERP PROCOM integrates with purchasing, inventory, accounts receivable and payable, and centralized accounting. This is complemented by over two decades of experience digitizing businesses in the region, specialized hardware with local warranties, implementation consulting, and 12/7 support. The same platform serves both an independent service center and a chain with multiple branches, thanks to its multi-company and multi-branch architecture.

The result: fewer leaks, better service, and data-driven decisions.

Digitizing your service center with SOLARIA Service Center translates into tangible benefits: reduced parts and revenue losses, a more balanced workload among mechanics, shorter delivery times, a more professional customer relationship, and regained financial control. And above all, the owner stops operating by intuition and starts making decisions based on real-time data.

Ready to digitize your automotive service center?

Request a demo and discover how SOLARIA Service Center streamlines your operation from start to finish.

Central: +506 4600-1155 | WhatsApp: +506 4600-0002 | sales@procom.la | www.procom.cr